Refund policy
Last updated: August 6, 2026
Returns
At Spidey District, we want you to be satisfied with your purchase. If you're not completely happy, you may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
To begin a return, please contact us at:
Returns sent without prior authorization may not be accepted.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery and include clear photos of the issue.
We will review your claim and provide a replacement or refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged:
- Personalized products
- Gift cards
- Clearance or final sale items
- Products showing signs of use
Exchanges
The fastest way to exchange an item is to return the original item (if eligible) and place a new order after your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
Shipping fees are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this period, your order may already be processing and cancellation cannot be guaranteed.
Contact
Questions regarding refunds or returns?
Email: spideydistrict@hotmail.com